Hello Daniel

Since you bought the plugin through Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made through our website, and needs to stay blank when you're activating with Envato.

So, all you need to do is click on "ACTIVATE WITH ENVATO", and the plugin will take you to the Envato log-in page, where (upon logging-in) the license will be activated.

Best regards.

Hello Daniel.

You have to understand that the license you have can be installed on only one domain, so when you said your client changed the domain, I assumed you went in the "Activation" settings and deactivated the license (on previous domain).

When you deactivate the license on the previous domain, you will be able to use the same API activation key on a different domain. You can move the license from domain to domain, but you cannot have active licenses on more than one site. I hope that clears it up.

Just in case you still cannot activate the license, we will deactivate it, and you will be able to activate it anywhere you want some time today. Unfortunately it cannot be done right away, but I'm sure you'll be able to activate it in a couple of hours.

Kind regards.

Hello Daniel.

The license has been deactivated. You should be able to activate it now, on your new domain.

Kind regards.