We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a mobile scroll when I select the hours on the widget since a long time, it's really annoying, how can I fix it please ?
Thank you,
Tristan
Hello Tristan,
Could you please provide us with more details about the issue that you have, and we will gladly help? It would be great if you can take some screenshots or video of the issue.
Thanks!
Hello,
Find attached the video where you can see, when I select the time slot, automaticatly it's scrolling down.
Regards,
Hello Tristan,
Sorry for the inconvenience. This issue came up for Android users when we made an update because of the problem with scrolling for the iPhone users. Unfortunately, it can't be fixed at the moment, but we are working on this and hopefully we will fix this soon.
It is a problem since most of the users have both iPhone and Android customers, and if for one the scroll is good for the other ones it isn't. We think of a solution to have a Switch for choosing one of the two options, but again most of the users have both Android and iPhone customers.
If you have any other questions or concerns feel free to ask,
Hello,
The point is that the problem is on IPhone and Android... And I think it's a really important feature while most of the users are mobile...
Can you please fix it soon ?
Thank you,
Tristan
Hello Tristan,
Could you please tell me which version of Amelia do you have? Since we fixed some issue with this in Version 2.1.1.
Thanks!
hello,
i foud this ticket only after i asked the same (https://tmsplugins.ticksy.com/ticket/2166514) and my version is 2.2.1, so obviously the bug is not corrected on android...
damien
Hello,
Also the same, I'm on the Version 2.2.1 and still the problem on Iphone and Android.... It's really annoying.
Can you find a solution please ?
Regards,
Tristan
Hello Tristan,
Sorry for the inconvenience and apologies for replying late, we are not working on weekends.
We are working on a new customize page which will be implemented in one of our future releases and this issue will be fixed with it.
For now, you should add the following script to your page which will fix the issue until the update:
<script>window.ameliaBooking = {disableScrollView: true}</script>If you have any other questions or concerns don't hesitate to ask,