We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2152747
Duplicate appointment
Closed

Comments

  •  4
    Gregory started the conversation
    September 16, 2019 at 11:51am

    Hello,

    I noticed that when a customer has canceled their appointment, if another customer reserves on the same slot then the plugin only shows one appointment with two customers in: one canceled and the other approved .

    So in the Google calendar, the appointment information contains both customers with a rate that combines the two customers.
    In the rendezvous section of the plugin, for these appointments it is indicated: multiple mails.
    However the service is configured for a capacity on minimum 1 and maximum 1.

    This seems to happen only when the first customer has canceled his appointment himself via the cancellation link (% appointment_cancel_url%)
    Only solution that I found, when it happens, I connect to the administration, I edit the appointment and I delete the customer who canceled.

    It's really boring because it pollutes the information on an appointment.

    Regards,

    Gregory


  •  2,576
    Aleksandar replied
    September 17, 2019 at 9:46am

    Hello Gregory

    I am sorry to disappoint you, but unfortunately at the moment that's the only way of resolving this issue.

    We are, however, aware of this issue, and our development team is working on fixing it for one of our future releases. It will not be implemented in the next update, but I do hope it will be in the next.

    Sorry for the inconvenience.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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