We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2152364
Question regarding employees
Closed

Comments

  • Eraville Steve started the conversation
    September 16, 2019 at 6:24am

    Hello,

    I'd like to have information related to employees. I use booking for museum guides. Even though they use the same booking tool, they're all independant. So:

    1) Email notification: is it possible to personalize the confirmation message ? By using for example the field "Internal note" of the employee

    2) Can we have notification depending of the service

    3) When booking, for the choice of the guide (employee), is it ascending priority order or random ?


    Thanks very much for your feedback on those points

    Steve

  •  2,576
    Aleksandar replied
    September 17, 2019 at 8:47am

    Hello Steve.

    Thank you for your purchase.

    1. Unfortunately, it is not possible to personalize the notifications, and the placeholders available for notifications are the ones you can see when you click on "</> Show Email Placeholders" in the top right. At the moment we don't have internal notes of an employee placeholder, but I've forwarded the request to our development team, so it can be added in one of our next updates.

    2. Sorry to disappoint again, but unfortunately notifications are the same for each service, and you can only change the placeholders, so a different service is displayed when using %service_name%, %service_description%.

    3. If you leave "Any Employee" the plugin will assign it randomly - it still doesn't have the capability to recognize who's calendar is overbooked or underbooked, but we are working on applying that.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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