We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I cannot seem to get calendar working. It is connected - O Auth is correct. But when I put a busy event into google calendar the time slot is still available in the Amelia calendar. Can you help me sort this out? I've spent days on this and if can't get it working need to move onto a different solution.
Aaron
Hello bradshaw,
Could you please tell me have you enabled the option "Remove Google Calendar Busy Slots" in Amelia -> Settings -> Google Calendar Settings? When this is enabled, time slots from the Amelia Calendar will be removed whenever there is an event in Google Calendar.
Also, the statuses of the events in Google calendar should be set to Busy.
If you have already done this and still have an issue, please let us know,