We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1. Do you support languages other than English?
If not, is it on the roadmap and when is ETA?
Or maybe you don't need to support other languages.
Just make it possible for us to manually type in labels, fields, etc...
2. Do you have FB group?
3. Do you have livechat support?
The reason why I'm asking is that the way to submit support ticket is way more convoluted than I could've imagined.
We'd have to login and even plug in purchase code.
Please make it easier. PLEASE.
HI Jack,
Thank you for your purchase.
1.
We do have some other languages that our customers translated.
There is a guide how to translate the plugin so I can share it with you if you would like.
At the moment besides English, we have French, German, Spain, Japanese, Belgium, Brazilian.
2 and 3
Sorry to disappoint you but unfortunately we do not have this at the moment.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Thanks for your reply.
Yes, please share the translation guide with me.
HI Jack,
Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string.
If you want to use POEDIT then this is an instruction:
1. Download the Amelia plugin from our TMS Store or from email that you receive when you purchase our plugin and save the .zip file on your computer.
2. Unzip downloaded .zip file.
3. You need to download and install POEDIT.
4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/en_US/wpamelia-en_US.po.
5. Translate all the strings on your language.
6. Save the file as it suggests to you (the language code; for example wpamelia-id_ID.po if your language is Indonesian) and it will be generated new wpamelia-id_ID.mo file. Find your language code here.
7. Go to ameliabooking/languages/ folder and make new folder and call him as language code for your language (in our case for Indonesian is id_ID) and then copy these two files called wpamelia-id_ID.po and wpamelia-id_ID.mo and then copy hole folder id_ID back to your website in the location ../wp-content/plugins/ameliabooking/languages/.
Of course, you will use language code for your language (we use Indonesian language and his language code is id_ID just as example)
When you finish that it would be nice to send us that translation, so we can include in next major update so you don't have to copy this folder from local machine on every update.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks, Bogdan.
You showed how to do with POEDIT.
How about Loco Translate?
HI Jack,
Sorry for late response, we are not working on weekends.
It is a same approach with loco translate, the only thing that is different is that you will open a po file using loco translate instead of PoEdit.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables