I am having a problem with the automated emails from Amelia. The "Approved Appointment" is going out but not any of the other "Follow Up" "Appointment Reminder..." Please help.
Could you please tell me have you followed the steps provided in our documentation for setting everything up for the notifications. The Follow Up notifications are different from Approved notifications and they need a little bit more configuration:
Scheduled notifications require a bit of additional configuration with your server cron scheduler. The command that has to be added can be found on the “Notifications” page when notification that requires scheduling is active. You can recognize these notifications by the clock icon next to the notification name. Copy command and paste it in the cron file. The command looks like this:
You can see the more detailed tutorial how to set up cron at this link, or you can follow our explanation on the FAQ page.
If you are not familiar with this you can use plugin WP Crontrol for creating cronjob.
P.S. Since this is not a pre-purchase question, please open new tickets in "Amelia" section if you have any other questions or concerns, not in "Pre-purchase questions for Amelia". Thank you!
If you have already set up everything above mentioned and you still have an issue with this, please let us know and we will help out,
Hi,
I am having a problem with the automated emails from Amelia. The "Approved Appointment" is going out but not any of the other "Follow Up" "Appointment Reminder..." Please help.
Thank you,
Justin
Hello justinsmassage,
Thank you for your purchase!
Could you please tell me have you followed the steps provided in our documentation for setting everything up for the notifications. The Follow Up notifications are different from Approved notifications and they need a little bit more configuration:
Scheduled notifications require a bit of additional configuration with your server cron scheduler. The command that has to be added can be found on the “Notifications” page when notification that requires scheduling is active. You can recognize these notifications by the clock icon next to the notification name. Copy command and paste it in the cron file. The command looks like this:
*/15 * * * * https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send
You can see the more detailed tutorial how to set up cron at this link, or you can follow our explanation on the FAQ page.
If you are not familiar with this you can use plugin WP Crontrol for creating cronjob.
P.S. Since this is not a pre-purchase question, please open new tickets in "Amelia" section if you have any other questions or concerns, not in "Pre-purchase questions for Amelia". Thank you!
If you have already set up everything above mentioned and you still have an issue with this, please let us know and we will help out,