HI Jay,
Thank you for your purchase.

Can you please tell me which version of PHP do you use?

There is an issue with one of the older versions of PHP and our suggestion is to update to 7 or more.

Also, the fix will be included in the next update but if you still have difficulties I can patch the code for you.

Best regards.

Hi Jay,

Sorry for late response, we are not working on weekends.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

HI Jay,

Can you please provide me with the FTP credentials as well so I can install the latest version of our plugin.

Or you can do it by yourself.

You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as well). Also, you receive email with credentials for our store https://store.tms-plugins.com/login where you can download premium version.

My suggestion is to update the plugin manually by following these steps:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate Amelia Plugin, and then activate it again.

7.) Clear server and browser cache

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If you are using hosting where you are not allowed to your FTP  then follow those instructions:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Delete Amelia plugin from WordPress Plugins page

3) Click on Add new on Plugins page

4) Click on Upload plugin on Plugins page

5.) Choose previously downloaded ameliabooking zip file

6.) When uploading is done, please Activate Amelia plugin

7.) Clear server and browser cache.

Please note that deleting plugin from Plugins page you WILL NOT lose your data, because it is already saved in database.

Please note that our plugin have size around 6 MB so if yo are not able to upload plugin through WordPress plugins page, then you need to increase 

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Best regards.

Best regards.

Hi Jay,

As I can see you have Basic license, which is a full version but only for 1 domain.

And I can also see that the latest version is installed.

Can you please deactivate all other plugins to see if maybe there is a conflict with some of them.

Best regards.

Hi Jay,

Very strange I can see now the 503 error.

Can you please tell me is there anything in the server error log so it can give us a clue where to look.

Best regards.

HI Jay,

I installed the latest 2.2 version of the plugin and the error is same.

There are technical issues on the site. Please check the incoming admin mail for further instructions.

Can you please forward this email to me.

Best regards.

Hi Jay,

OK looking at the error log it looks like some foreign keys are missing.

Can you please provide me access to your database ( phpmyadmin ) so i can take a look at those relations between tables.

Best regards.