We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2148184
Employee scheduling
Closed

Comments

  •  3
    Ryan Jensen started the conversation
    September 12, 2019 at 12:00am

    It appears that when I want to schedule an employee for 1 hour appointments with no downtime in between, it doesn't work. I set the service appointment length to one hour and then when adding custom times for the employee say 9 AM to 5 PM, it gives scheduling options every half hour, NOT hour on the front end. I have to enter in the specific hours one by one in order to only get appointments on the hour. Is there a way I can make this work? I want to just add hour on the hour appointments between the times I specify without allowing the start times at half hours also.

  • [deleted] replied
    September 12, 2019 at 9:43am

    Hello Ryan Jensen, 

    You can solve this issue by setting the default time slot step to 1 hour (it is set by default to 30 minutes). 

    This can be done in Amelia -> Settings -> General Settings -> Default Time Slot Step.

    If I misunderstood your question or you are having the same issue after doing this please let us know,

  •  3
    Ryan Jensen replied
    September 12, 2019 at 4:58pm

    Hi Marija,

    Thanks. I thought I had done that, but sure enough, it was set to 30 minutes instead of an hour. I don't have time to test right now, but will reach out if it is still a problem in the future. Most likely this setting though. Thanks!

  • [deleted] replied
    September 13, 2019 at 8:12am

    Hello Ryan, 

    You are welcome! Sure, we are here if there is still an issue.