As previously announced via banners and our newsletters, support is no longer available through this platform.
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You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Hi, I downloaded the zip file for your wpdatatables product successfully, but when I try to upload it to my website I get a 408 timeout error on microsoft edge or in chrome it says 'This site can't be reached'. This plugin will be very important for my site so I am very keen to solve this quickly. Many thanks
Hey Philip
Sorry for the late response.
Please note that our plugin is around 11 MB in size, so if you are not able to upload it through WordPress plugins page, then you may need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Anyway, if this doesn't help my suggestion is to update the plugin manually by following these steps:
1. Download zip from our store
2. Use FTP to open /your_wordpress_folder/wp-content/plugins
3. Delete existing wpDataTables folder (if you have one)
4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)
5. Go to WP-admin panel, open Plugins section.
6. Deactivate wpDataTables, and then activate it again.
7. Clear server and browser cache
IMPORTANT: If you had the Lite version, or another version of wpDataTables previously installed, do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables