We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Amelia is displaying the time settings correctly for events but when an event is added to a calendar (iCal in this case) it sets the event in the calendar 4 hours after the event actually occurs. I've followed the instructions at the link below but the problem persists. Can anyone help?
https://wpamelia.com/wordpress-date-time-settings/
Thanks,
William
Hello William.
I apologise for the late response.
Yesterday we've received 3 or 4 similar complaints. We're currently testing iCal and I'll get back to you as soon as I have a better response. I just wanted to let you know we're checking it out.
If it's a bug on our end, we'll start fixing it, but it could just as easily be an issue with iCal.
Sorry for the delay.
Best regards
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again William.
We've tested the issue, and we can verify that there is a bug where iCal is always showing GMT regardless of Amelia's settings, or WordPress time zone settings, for that matter.
Our developers are going to fix it, but it will probably be released in the second update. We have a minor update scheduled within the next couple of weeks, but we're not sure we'll be able to squeeze this fix in that release, so it will definitely be released after that.
I apologize for the inconvenience.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables