HI mike,
Thank you for your purchase.

We are aware that something is adding the <br> tags while customizing the notifications and we will consider finding the solution for the future updates.

Sorry for the inconvenience.

Best regards.

HI mike,

I can not tell precise the date but as soon as we found a solution it will be included in the update.

Best regards.

Hi mike,

Sorry for the inconvenience.

Can you please tell me do you edit those emails with Enter button? did you try to edit them with Shift+Enter buttons?

Best regards.

Hi Mike,

This is on the top of our priority list and we will give our best to find the solution as soon as possible. I will contact you after the update if the solution is included so you can know to update the plugin.

Best regards.

Hi Mike,

We have managed to resolve the problem on your side, can you please check now?

Best regards.

Hi Mike,

We made change in the next files:

src/Application/Commands/Notification/SendTestEmailCommandHandler.php

src/Application/Services/Notification/EmailNotificationService.php

src/Infrastructure/WP/InstallActions/ActivationSettingsHook.php

In wp_options DB table, row with option_name "amelia_settings", we have added new JSON value named breakReplacement, and it should have this value: "breakReplacement":"<div style='height: 0.1rem'><\/div>"

If you need help please contact us. 

Best regards.

Hi Mike,

Yes, this will be included in the next update.

Best regards.

Hi Michael,

Please open a new private ticket in Amelia section of our support platform here and our support managers will help.

Best regards.

Hi Axel,

In order to remove the spacing between paragraphs, you can edit this in your database from recently. Please open your database, find and open the wp_options table and find the option name amelia_settings there. You need to edit it. You will see a setting notifications in it. You need to set the value <div style=‘height: 0.1rem’><\/div> for the ‘’ breakReplacement’' parameter . Like here : 

notifications": {    "breakReplacement": "<div style="height: 0.1rem"><\/div>"}

Best regards.

Hi Mike,

We didn't want to change this for all users because we were afraid that some users would not like it. However, I have checked this with our team and we will include a permanent solution in the next version.

Best regards.

Hi Mike,

Yes, we have released a new update, but we could not fix and test all planned bugs so we decided to leave this for the next version, because we wanted to be sure that everything is working properly.

If I am not wrong you have a solution made by our team that is in the database, and is not overridden by an update so your email notifications are working properly? 

Best regards. 

Hi Darryn,

Sorry to hear that you have an issue with our plugin.

As we can see you have open a separate ticket for this issue and our support manager has already answered it. 

Spacing was resolved in 4.0 version as shown in our official changelog. We didn't provide a solution in the ticket since our developers created an update and resolved this issue. 

Best regards.

Hello Darryn and Mike.

I just tested the notifications, but I couldn't replicate the issue with double spacing. Here's the template:

And here's how the email arrives:

There's no double spacing, as far as I can see here.

Mike, since this is your ticket, can you please provide me with a temporary wp-admin user (administrator) in a PRIVATE response, so I can check your website.

Darryn, since you have another ticket open, would you please be able to do the same there?

Hello again Darryn and Mike.

I did more testing, and it seems that (with the new fix, that's included in 4.0) the code added in wp_options is overwriting the fix:

"<div style="height: 0.1rem"></div>"

To be more clear:

1. Version 4.1 with this code in place shows like this:

2. Version 4.1 with this code removed shows like this:

As you can see, the difference is quite big, so I'll ask you both to go to wp_options, under "option_name" column search for the term "amelia_settings". That will return only one row, so you need to edit it, and in the "option_value" column search for "breakReplacement". Change it to look like this:

"notifications": {
    "breakReplacement": ""
},

So, leave empty quotes, save, and save the notifications again. When you send a test notification, the spacing issue should be resolved.

Hi again Darryn

Nothing changed for me when I removed that from the quotes, so you maybe removed additional strings in the cell?

The fix is included in the plugin, and the code you entered was a temporary solution, provided months before the fix was released:

"<div style="height: 0.1rem"></div>"

It used to fix the issue with the spacing before the fix was included, but now it is no longer necessary, so it caused the actual issue on your end.

This is a database entry, so once removed - it will not be written back in, unless you do it manually. From now on, all spaces will be rendered correctly.

Hello mike

Sorry to hear you're still having an issue, but this issue is related to the custom fix that you applied in the database. Plugin's updates do not alter existing database entries, they can only add new ones.

You will need to edit the database entry, as instructed in my previous responses, remove the temporary fix: 

"<div style="height: 0.1rem"></div>"

And after that, the plugin will work correctly. You can see that Darryn responded that doing this resolved the issue.

If you're not sure how to do this, or you're reluctant to do it because it may mess up Amelia's settings, please provide me with a temporary wp-admin user (administrator), and database access credentials (phpMyAdmin), and I'll gladly do it for you. Just make sure to enable the PRIVATE response, as this is a public ticket.

Hello again mike

I saw that you installed the plugin on the site, quote:

I just installed the latest version on a site, and then edited the email and once again its putting double spacing everywhere

I apologize, as I did not understand that this is a whole new website installation, so I assumed you deleted Amelia and installed it again on a new website.

I will gladly take a look at this new website, and investigate what the issue is, if you're willing to share database and wp-admin (administrator) credentials with me in a PRIVATE response.

Since we can't replicate the issue locally, or any of our development, and staging websites, along with reports from other users that the fix works fine - without remote access I can't say what's happening on your end.