We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2142019
Google calendar
Closed

Comments

  • Holly Neumann started the conversation
    September 6, 2019 at 2:11pm

    I am setting up Amelia on my site. In testing I have noticed that it sends the appointments to employees google calendar. But it does not "sync" with their calendar. 

    Seems the only way to block out appointment times during the regular work day is to go into Amelia and do it. Is there a way that the employee or the employer can use their google calendar to add appointments directly from the google calendar without going into Amelia?

    If not, are there plans to make the calendar sync both ways, to and from google calendar, with Amelia?

  • Holly Neumann replied
    September 6, 2019 at 2:19pm

    I see in the other tickets someone has asked this and you said it does sync and not allow the marked as busy appointment times to be double booked. However this isn't working for me. It is still allowing those to be booked. 

    FYI - I only have one "employee", me.

  • Holly Neumann replied
    September 6, 2019 at 2:28pm

    Ok...Found the answer.

    I had not enabled the option "Remove Google Calendar Busy Slots" in Google calendar Settings in Amelia plugin.

    Problem solved!

  • [deleted] replied
    September 6, 2019 at 2:37pm

    Hello Holly Neumann,

    Thank you for the purchase!

    I just started to write you and saw that you already helped yourselfsmile.png

    I'm glad the problem is solved!

    If you have any further questions, please do not hesitate to ask.

    All the best!