We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2141773
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Comments

  • Finn started the conversation
    September 6, 2019 at 10:48am

    Hey! 


    Can I use Amelia in multiple languages? 

    i.e. if I want to gather appointments in German, can I translate the text within Amelia? 


  • [deleted] replied
    September 6, 2019 at 12:08pm

    Hello Finn,

    Thanks for reaching out! We are glad that you are interested in Amelia!

    Amelia plugin is already translated to several languages. And German is one of themsmile.png.


    For some other languages Amelia plugin can be translated using POEDIT for example.

    This is the instruction for the tranlsation:

    1. Download the Amelia plugin from our TMS Store or from email that you receive when you purchase our plugin and save the .zip file on your computer.

    2. Unzip downloaded .zip file.

    3. You need to download and install POEDIT. 

    4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/en_US/wpamelia-en_US.po.

    5. Translate all the strings on your language.

    6. Save the file as it suggests to you (the language code; for example wpamelia-id_ID.po if your language is Indonesian) and it will be generated new  wpamelia-id_ID.mo file. Find your language code here. 

    7. Go to ameliabooking/languages/ folder and make new folder and call him as language code for your language (in our case for Indonesian is id_ID) and  then copy these two files called wpamelia-id_ID.po and wpamelia-id_ID.mo and then copy hole folder id_ID back to your website in the location ../wp-content/plugins/ameliabooking/languages/.

    Of course, you will use language code for your language (we use Indonesian language and his language code is  id_ID just as example)


    Just one note though: the emails and SMS Notifications can not be translated this way, but you can easily write whatever you like in whatever language you want in the provided fields (see attachment).


    I hope this helps! 

    If you have any other questions or concerns don't hesitate to ask, we are here to help!