We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2141584
service bookable by contact only
Closed

Comments

  •  10
    Tracy started the conversation
    September 6, 2019 at 8:00am

    Hello,

    I have a service to add to this site which is not bookable by Amelia because there needs to be email/phone contact first. So I need to add it to this page so it is shown as a service, but when anyone clicks on this new service I wanted a pop up or message to say 'Please contact us by email or phone to discuss this service' or something similar.

    I just wondered if there was the possibility to add this type of 'non-bookable' service into Amelia so that it was there as a visible but non-bookable service.  Can you advise please?  Otherwise I'll just create a graphic that looks similar in style to that page I guess.

    Many thanks

    Tracy

  •  2,576
    Aleksandar replied
    September 9, 2019 at 8:01am

    Hello Tracy.

    You can create a service which lasts longer than employee's working hours. For example - create a dummy employee, and assign working hours Monday - 00:00 - 00:15, and then create a service, which would last 30 minutes. That will remove all time slots from the calendar. You can simply name the service like "Please contact us by e-mail or phone to discuss this service". The best possible way of viewing this service would be through [ameliacatalog service=1] shortcode, because that will display the service like this:

    1539312428.png

    Unfortunately, at the moment, this is the only way of achieving what you're trying to display here.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables