As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
i just purchased the basic plan for wpdatatables because i want to create a table on my webpage, and uploading from excel is telling me my table has no rows. so i purchased the basic plan however when i try and create a table it is saying i need to purchase the full version.
i would either like help uploading my existing table. and get past the "Table has no rows" error message
or tell me why i am not able to create my own table.
Hello Marlene,
Thank you for your purchase.
Note that if you used the Lite version before, you cannot update to the full plugin just by adding the purchase code. The installation files are different, since Lite version lacks a lot of features.
To install the full version, you need to delete the Lite version first from your "Plugins" page, and then install the full version with the zip file you downloaded from the store.
You can follow the instructions from our documentation on how to install the plugin.
I hope this will help.
All the best!