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  Public Ticket #2138258
plugin stops working
Closed

Comments

  • Andrew Kolcz started the conversation
    September 3, 2019 at 7:55pm

    I set up a simple phone number directory on my company's private WP site.

    The table works fine a while and then all of sudden no data. My sysadmin tells me that when the plugin gets updated it overwrites its own db and then the db name is wrong. 

    Do you have a new version that works?

    Thanks

    Andrew

  •  2,576
    Aleksandar replied
    September 4, 2019 at 10:49am

    Hello Andrew.

    Sorry to hear you lost your data.

    This can only happen if you delete the plugin from the Plugins tab in your dashboard.

    So, if you updated the plugin when it prompted there's an update available (by clicking on "Update now"), or if you deleted the wpdatatables folder in ../wp-content/plugins, and uploaded it manually - you couldn't lose your tables. Only user action (deleting the plugin from the Plugins section) could've caused this.

    We added a feature in the newest version, so even this is resolved - from version 2.5.2 there's an option in main settings of wpDataTables "Prevent deleting tables in database" developed just because of these common, but frustrating mistakes.

    When you install the newest version of the plugin (2.6.1), please make sure to go into settings of wpDataTables, and enable that slider, so whoever updates the plugin in the future doesn't do this again.

    Sorry for the inconvenience.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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