We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2137136
Hinding Standard Fields
Closed

Comments

  • GASH started the conversation
    September 3, 2019 at 3:32am

    We're considering to purchase Amelia over WooCommerce Bookings for a plumbing service website. The website is still under development and while we really liked what we experienced in the Amelia demo, we did have a couple of questions that we'd like to gather clarity on:

    1. Does this work with all themes and other extensions? We're building the website using Enfold - will the plugin work with the Enfold theme seamlessly?
    2. I don't see the use of the 'Select Employee' column - is this something we can do away with?
    3. From what i could tell, the appointment slots work based on the employee availability, is this right? And is there a way to keep a common availability for the service rather than individual employees? Quite often, we wouldn't know the employee that is being assigned to the job until on the day of the job
    4. Can we make provisions to upload images in the custom fields?
  •  2,576
    Aleksandar replied
    September 3, 2019 at 11:51am

    Hello GASH.

    Thank you for your interest in our plugin.

    1. Unfortunately issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and we cannot guarantee that it will work for all. I believe I've seen Enfold being used, though, so that shouldn't be an issue.

    2. We can hide the drop-down using some CSS if it doesn't matter who the appointment will go to, but please note that the plugin will still select "Any Employee", and assign the service to someone.

    3. Exactly right - time slots are based on the length of a service and the availability of an employee. Unfortunately, at the moment, there's no way of setting up a "common availability"

    4. You can add images to service's gallery, but adding them in custom fields would require some code changing, and is not included in provided support of the plugin.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables