Hi ludovic,
Thank you for your purchase.

Sorry for late response, we are not working on weekends.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

Hi ludovic,

Before I continue to investigate this.

Can you please update the plugin to 2.1.1 version.

You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as well). Also, you receive email with credentials for our store https://store.tms-plugins.com/login where you can download premium version.

My suggestion is to update the plugin manually by following these steps:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate Amelia Plugin, and then activate it again.

7.) Clear server and browser cache

____________________________________________________________________________________________

If you are using hosting where you are not allowed to your FTP  then follow those instructions:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Delete Amelia plugin from WordPress Plugins page

3) Click on Add new on Plugins page

4) Click on Upload plugin on Plugins page

5.) Choose previously downloaded ameliabooking zip file

6.) When uploading is done, please Activate Amelia plugin

7.) Clear server and browser cache.

Please note that deleting plugin from Plugins page you WILL NOT lose your data, because it is already saved in database.

Please note that our plugin have size around 6 MB so if yo are not able to upload plugin through WordPress plugins page, then you need to increase 

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Best regards.

Hi ludovic,

Ok let try to understand this better .

You have 2 services ( attachment) 

1 Pilates 1h duration

2 Pilates 45min duration

so when you book the 1st Pilates, the other one is not visible or not able to book, or something else?

Best regards.

HI ludovic,

As I can see that second service is hidden ( attachment 1) 

Can you please set the duration for the 1st service to be 1 hour, and for other same service just remove hidden option ( attachment 2) 

Best regards.

Hi ludovic,

Unfortunately there is no option to create 1 service and that service to have 2 duration.

You will need to have 2 services with different duration.

Best regards.

Hi ludovic,

what does the options in parameters / general / Use the duration of the service to define a time ? (badly translate sorry)

As I understand you are asking what this is standing for

The Time Slot Step you define here will be applied for all time slots in the plugin.

So if you choose 15min the time slots will be ( lets say start of the day is 09:00) 

09:00 - 09:15

09:15- 09:30

So if you have service that is 45 min duration someone can book that event from 09:00 - 09:45 ( the slots between for that service will be disabled)

Best regards.

Hi ludovic,

This option is on and it can only be "turned off" when you enable option below Use service duration for booking a time slot.

Best regards.

Hi ludovic,

Unfortunately we do not understand what do you mean which filter to be removed when you say

the service duration is < than the slot in the employee schedule

Do you want to hide it, if yes you can use the CSS.

Best regards.

Hi ludovic,

Can you please check now and tell me are the both services visible?

Best regards.

Hi Ludovic,

if the appointment is hidden in the Service page that service can not be shown in the booking form ,

you can see that you have Pilates (45min) hidden ( the second service) 

Employee schedule for service Pilates setup for a 1h duration

• Monday 11h-11h45 -> Not show The 45mn appointment is hidden 

This is because you try to display the service duration for 1 hour in the time slot which is 45 minutes, which is not possible.

Employee schedule for service Pilates setup for a 45mn duration

• Tuesday 15h -16h   -> Not Ok shows in the form 15h00 to 15h45 and not 16h so the service duration (45mn) and not the employee work time (60mn)

Service starts at 15:00 so the duration will be 15:45 not to 16h because the duration is 45 minutes.

Best regards.

HI ludovic,

Unfortunately the same service can not have more than 1 duration at the moment.

We will consider adding this for some future updates.

Best regards.