We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I am having issues with multisite. The plugin is activated but completely hidden on subsites in my network. It shows on the main site.
I added comments to this thread but they have gone unanswered (which is disappointing as I see newer queries have been answered). https://tmsplugins.ticksy.com/ticket/2128211/
Any ideas as I have a site in development which I cant progress until this is sorted.
Thanks.
Hello Cathal
Once again, we apologize for not seeing the replies you left on a different ticket. We don't know what happened, so we didn't receive a notification that there was a new comment there.
Anyway, we did manage to replicate the issue when we go to "Network activate" - it only shows on the main site, not the subsites.
I managed to work around this by copying the ameliabooking folder from ../multi-site-folder/wp-content/plugins/ to ../multi-site-folder/sub-site1/wp-content/plugins/; ../multi-site-folder/sub-site2/wp-content/plugins/ and so on.
That way, you would have Amelia installed and working on all your subsites, as they would be separate installations, so to speak. This would be a useful workaround until we resolve the issue with Network Activate.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Aleksandar for replying to me.
I will try that work around.
I managed to find another solution too.
If I create a new site on the network and activate the plugin (only on that site, no network activation) then it works. But for current sites on the network, it does not work. Must be something around site creation thats causing an issue.
Thanks again.
You're welcome Cathal
Yeah, one of our developers has been working on this issue recently, and we'll get to fixing it for one of the future updates.
I'm glad to hear you'll be able to use the plugin after all.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Is there an ETA on the fix for this issue? Version 2.3 is out and still no fix for multisite compatibility.
Hello Viktor.
Our developers are still working on resolving the issue.
If you have an active installation, would you be able to open a new private ticket, and provide us with remote access credentials, so we can see how it behaves on a live installation?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables