We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Can I upgrade to Amelia Pro if I have Amelia Basic?
Hello Ian.
Thank you for your interest in our plugin.
We don't have an upgrade function yet, so the only way of doing that is if you would purchase Pro license, and then ask for a refund for Basic.
Please note, though, that the only difference between these two licenses is the number of domains you can use it on (Basic can be used on 1 domain, while Pro can be used on 3 domains). All features of the plugin are activated in both cases.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
That was my understanding as well. But I can't seem to use half the features. I keep getting the message
"This is an Amelia Premium feature.
Upgrade today to maximize your experience!
Upgrade"
Even though I've paid. Can you help? My client is not happy they've paid for something that doesn't seem to have any of the features they've paid for.
Here is a screenshot.
I just uninstalled the plugin, re-downloaded it, and reinstalled. Seems to work fine now.
Hello Ian.
That's exactly why I asked Ian. Unfortunately you cannot simply enter the purchase code and have the plugin upgrade from Lite to the full version.
You did exactly what you were supposed to do - the Lite version has to be deactivated and deleted, and the full version installed.
Sorry for the misunderstanding.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables