As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Can I upgrade to Amelia Pro if I have Amelia Basic?
Hello Ian.
Thank you for your interest in our plugin.
We don't have an upgrade function yet, so the only way of doing that is if you would purchase Pro license, and then ask for a refund for Basic.
Please note, though, that the only difference between these two licenses is the number of domains you can use it on (Basic can be used on 1 domain, while Pro can be used on 3 domains). All features of the plugin are activated in both cases.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
That was my understanding as well. But I can't seem to use half the features. I keep getting the message
"This is an Amelia Premium feature.
Upgrade today to maximize your experience!
Upgrade"
Even though I've paid. Can you help? My client is not happy they've paid for something that doesn't seem to have any of the features they've paid for.
Here is a screenshot.
I just uninstalled the plugin, re-downloaded it, and reinstalled. Seems to work fine now.
Hello Ian.
That's exactly why I asked Ian. Unfortunately you cannot simply enter the purchase code and have the plugin upgrade from Lite to the full version.
You did exactly what you were supposed to do - the Lite version has to be deactivated and deleted, and the full version installed.
Sorry for the misunderstanding.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables