We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I am writing to find out if there is a way to remove the Google Hangout link and the 'Join By Phone' dial-in number from the Google Calendar event & email invite, as this information will be confusing for customers who make a booking through Amelia. I can't work out how to disable this.
Joining info
meet.google.com/rxx-oyaw-pfj
Or dial: +1 704-288-0869 PIN: 660143822#
Please see attached.
Thanks,
Kristin
Hello Kristin.
Thank you for your purchase.
I am sorry, but settings you're talking about don't have anything to do with Amelia. When you create an appointment with Amelia, it shouldn't create Google Hangout, nor "Join by phone", and that seems to be implemented by Google Calendar.
There are no settings regarding this in Amelia.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Aleksander,
Why do you think this might be generating a conference number and hangout link? Does this usually happen with Amelia Google Calendar integrations?
Do you have an example you can show me where this doesn't happen?
Thanks,
Kristin
Hi again Kristin.
Sorry for the late repsonse.
Did you create the event in Amelia, or in Google Calendar? The notifications sent with Amelia can only be sent using the predefined templates in Notifications tab.
One example of how it looks is this:
So, no hangouts, no call, only a simple e-mail containing information from the plugin. When the owner of the event goes to edit it, though, they can add these features:
So, it was probably done manually through Google.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables