We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2131254
Appsumo Question
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Comments

  • bethwynne started the conversation
    August 28, 2019 at 1:21pm

    Hi,

    I purchased Amelia a few months back and am finding the plugin very useful and wanted to say that it's great you're getting the exposure from AppSumo.

    However, I'm disappointed that new AppSumo customers are able to use the plugin for more than one site and appear to receive lifetime support included in the price of $49?

    As a current customer who has recommended your plugin to several friends, this feels like current customers have been taken advantage of.

    Am I now also able to use my plugin on more than one site or what additional cost would it be for me to be able to do this?

    Thanks

  •  2,576
    Aleksandar replied
    August 29, 2019 at 10:14am

    Hello bethwynne.

    Thank you for being our loyal customer, and we are happy that you like and recommend our plugin to others!

    AppSumo is a time-limited one-off deal, and the terms offered there will be applied just for a limited number of customers. Similar as with other AppSumo deals and other promotions, unfortunately it does not have retroactive action for customers that purchased the product before the deal started, and similarly it will not be available in a couple of days when the deal will be over. It is in no way taking advantage of the customers, on the contrary rather a unique opportunity for everyone to get a lifetime deal for just a small percentage of its price, and we don’t have a plan to run it again for Amelia.

    What you could do is to cancel the current subscription so that recurring yearly payments would not happen in the future, and get the AppSumo deal while it’s valid, that’s what some of our existing customers did.

    Thank you and best regards!

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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