We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
i have one big problem and I need a solution for this:
Case: We have a hair salon and very often we have the situation, that during hair colors we are able to go for another appointments short term. So: Worker A colors hair of customer A. Worker A realizes that customers A hair needs to dry and this takes 15min. Worker A wants to manually add another appointment during that time.
BUT: In Amelia Kalender the appointment is lasting 2 hours and we are not able to make a booking for Worker A anymore. HOW can we find a solution for this? This really is a feature which we can not work without.
2) Is there any opportunity we can set up a worker, which is not available in the frontend but available in the backend for manually adding appointments with him/her?
HI Trimor,
Thank you for your purchase.
Sorry to disappoint you but unfortunately dynamically adding the duration of the service is not possible at the moment.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thats very disappointing for me.. Is there any way I can get my money back? This missing feature makes the plugin unusable for me...
Could you please check out if a refund is possible in my case..
Hi Trimor,
We do have our 15days money back guarantee policy but as I can see you purchased the plugin on
April 24, 2019 and that period of 15 days are unfortunately closed.
The only thing that I can do is to forward your suggestion ( which I hope other users would like to have it) to my team, so we can consider adding this feature after the planned features for the next major update.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables