"Unfair sms rates" (#2127775) / TMS-Plugins

Comments

Paul started the conversation
August 25, 2019 at 5:20pm
You prices are clearly a 50% mark up from twilios prices, extremely disappointed here as that means USA is marked up from 0.75 cents to 1.125 cents whereas UK is 4 cents and you’ve marked that up to 6 cents. It means UK customer have to pay an additional 2 cents which mean that the UK customers are paying 500% more than US customers for your white label service fee. This is not fair at all, why not give us a direct integration with twilio and why are you treating U.K. customers unfairly!
[deleted] replied
August 26, 2019 at 9:54am
Hi Paul,
We have already answered to you on AppSumo page.

We are building up our own sms provider aggregator service and are combining multiple providers, adding new ones as we go, as it allows to optimize the costs for everyone (Asia, EU, US, etc) over the long run. While it’s incorrect that we have a 50% higher fee (your examples are not precise) over said provider, there indeed might be a certain fluctuation compared to specific providers which will surely be minimized and become negative as the time goes and as we get to planned capacities. All in all, we could agree if something is not fair if you would get charged more than announced, but cannot agree that charging prices that are announced in advance is unfair - we are fully transparent about our terms of service.

We understand that might be not what you would like to hear, but if you look at absolute numbers, for the time being the monthly difference with some major providers world hardly be worth more than a couple of coffees, and going forward it will shrink.
We do not plan to provide direct integrations for now, but some should be configurable when we launch the Zapier integration soon.