Updating to the latest version broke the website. Amelia forms endlessly load now. Also, you haven't been using tags for versions and are only committing new releases to the repository trunk; so I can't roll back without uninstalling and loosing a ton of data.
Can you please check the PHP version you have installed? If it is less than version 7, can you please update it, deactivate/activate the plugin and let me know if it works?
If not - can you please provide me:
A temporary WP-admin login for your site where this happens
FTP and C-Panel access, so we could log in the database and check the foreign keys in Amelia
That’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Updating to the latest version broke the website. Amelia forms endlessly load now. Also, you haven't been using tags for versions and are only committing new releases to the repository trunk; so I can't roll back without uninstalling and loosing a ton of data.
Please help resolve this. We are loosing money.
It's also worth mentioning that the Google Maps integration also broke after the update. We're using a vanilla, up-to-date WordPress version.
Hello raywinkelman.
Thank you for your purchase.
Can you please check the PHP version you have installed? If it is less than version 7, can you please update it, deactivate/activate the plugin and let me know if it works?
If not - can you please provide me:
That’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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