We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2126174
Appsumo 5 codes
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Comments

  •  1
    Benjamin started the conversation
    August 23, 2019 at 1:48pm

    Hello,

    How can i be sure to have a full lifetime Amelia.

    I bought (5 coupons code) it yesteray.

    One of my purchase code is: 82C18-34DFC-E4474-07E11-83444


    Tks for answer !


  • [deleted] replied
    August 23, 2019 at 2:33pm

    Hi Benjamin, 

    Thank you for your purchase! 

    If you have submitted all 5 codes with the same email address, you will see one license when you login into our store and that is lifetime license with unlimited domains, lifetime updates and lifetime support.

    From now on you can write to our support under Amelia category with your purchase code, the Pre-purchase category is for those who have pre-purchase questions.

    Happy bookings!

  •  1
    Benjamin replied
    August 23, 2019 at 9:05pm

    is that what you said ? 

    This is lifetime this ? 

    http://prntscr.com/owqmk9


    Tks 

  • [deleted] replied
    August 25, 2019 at 2:15pm

    Hi Benjamin,

    yup, exactly, you have Developer license, unlimited domains, lifetime license and lifetime support.

  •  1
    Benjamin replied
    September 9, 2019 at 10:30am

    Hello,I can’t find the informations about the purchase code…
    https://prnt.sc/p3pr9f

    I have paid for  Developer license, unlimited domains, lifetime license and lifetime support.

    Tes for help me

    Kind Regards

    Ben 

  • [deleted] replied
    September 9, 2019 at 12:55pm

    Hi Benjamin,

    Thanks for your purchase!

    In our store: https://store.tms-plugins.com/login when you login you can see your purchase code.  Should look like this: https://cl.ly/d465b786baa1

    Also, that purchase code you can use to contact our support, so yo don't need to use pre-purchase category.

    Thanks and let me know if you have further questions!

  •  1
    Benjamin replied
    September 9, 2019 at 3:28pm

    tks !