Hello Lucinda

Thank you for your purchase.

Please go into Plugins section, deactivate and delete the Lite version, and then try to install the full version from there.

If that doesn't work, my suggestion is to update the plugin manually by following these steps:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate Amelia Plugin, and then activate it again.

7.) Clear server and browser cache

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If you are using hosting where you are not allowed to your FTP  then follow those instructions:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Delete Amelia plugin from WordPress Plugins page

3) Click on Add new on Plugins page

4) Click on Upload plugin on Plugins page

5.) Choose previously downloaded ameliabooking zip file

6.) When uploading is done, please Activate Amelia plugin

7.) Clear server and browser cache.

Please note that deleting plugin from Plugins page you WILL NOT lose your data, because it is already saved in database.

Please note that our plugin have size around 6 MB so if yo are not able to upload plugin through WordPress plugins page, then you need to increase 

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Best regards.

Glad to hear the issue was resolved Lucinda.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

Tiffany - if you're still having issues with updating the plugin to the full version, please open a new private ticket, where I'll ask you to provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials there because on private tickets nobody can see it except us.

Best regards.