We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How can i do? internally my doctors need to make exceptions.
Hello heroseven7.
I'm not sure I understand what you mean?
If you want to add special hours which do not apply to the standard working hours, you can add special days to each employee:
My advice would be to add a new service as well - the one which will not appear in the front-end booking form:
This way, employees can create new appointments at predefined special times, for the service which is not displayed on site.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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Internally should be posible to have an appoinment outside the established working hours because my doctors need to make exceptions. how can i do? Can you considere it to future changes?
Hello again heroseven7.
Like I already mentioned - if you set up the employees not to work after a specific time - you cannot add exceptions. The workaround I told you about is the only way of doing it - creating a new service, not showing it on site, and adding special days, will allow you to create custom appointments for your employees.
I will forward the request to our development team, but I don't know if it will be implemented.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes the case use is that for example a doctor have his working hours but in some case need to make attention outside the established working hours. In others plataforms like vcita.com it´s very useful feature.
Understood, heroseven7.
The request has been forwarded to our development team, so they can take it into consideration.
I cannot promise, however, when or even if it will be implemented, since it is a very rare use-case scenario.
Until then, you can use the workaround I suggested.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I assure you, it's not as weird as you think. Imagine being a doctor or coach, schedules are not always respected.
With Amelia, this exception cannot be handled, so the insertion of appointments is limited.
Hi again heroseven7.
Yeah, I completely understand. We'll see what our development team will do about this. Hopefully they'll be able to implement it sooner rather than later.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables