HI Vijay,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

Hi Vijay,

I logged in to the site and access the database, and as I can see half of the tables in the database are missing.

You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as well). Also, you receive email with credentials for our store https://store.tms-plugins.com/login where you can download premium version.

My suggestion is to update the plugin manually by following these steps:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate Amelia Plugin, and then activate it again.

7.) Clear server and browser cache

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If you are using hosting where you are not allowed to your FTP  then follow those instructions:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Delete Amelia plugin from WordPress Plugins page

3) Click on Add new on Plugins page

4) Click on Upload plugin on Plugins page

5.) Choose previously downloaded ameliabooking zip file

6.) When uploading is done, please Activate Amelia plugin

7.) Clear server and browser cache.

Please note that deleting plugin from Plugins page you WILL NOT lose your data, because it is already saved in database.

Please note that our plugin have size around 6 MB so if yo are not able to upload plugin through WordPress plugins page, then you need to increase 

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Best regards.

HI Vijay,

There should not be extra tables.

Once you install our plugin all the tables should be there but still the tables are not all of them in the databsae.

Best regards.

Hi Vijay,

The tables are in database because a lot of users delete plugin and that is some kind of backup for them , not to lose any settings and appointments/employees etc.

Can you please tell me do you have a lot of data in the plugin, like services employees appointments etc.

Looking at this scenario maybe the best option will be to delete all tables and install the plugin from the scratch.

Also, please ask your hosting provider if the database that we are looking is the right one?

Best regards.

Hi Vijay,

Glad to hear that.

If you have any more issues feel free to open a new ticket , we will gladly help.

Best regards.