We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I am having a repeated problem with one particular client utilizing my online scheduling system. I suspect the problem is on their end, but I don't have the ability to investigate and was curious if you had any insight or helpful ideas from the Amelia plug-in side of things.
I am located in Orlando, FL (Eastern Time Zone) as are all my customers, the system works perfectly with everyone. However, I've had a repeated problem with one client who books within our time zone (entire interface looks correct), but when she receives her calendar invite it is is British Summer Time (BST). All other calendar applications and invites work correctly for this individual, so once again I was curious for your ideas related to anything on the Amelia side of things.
Thank you,
Chad
Hi Chad,
Thank you for your purchase.
Can you please tell me did you enabled the option to show timeslots in the clients time zone (attachment) in Amelia Settings-> General settings.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Thanks Bogdan, it appears that I have that option disabled (this is how I initially set it up and is working properly for all other clients).
HI Chad,
If you enable it do you still have the same issue.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Bogdan, I will meet with this client Monday morning and experiment while we are together (since it only happens with this one person)
HI Chad,
Ok no problem,
Have a great weekend.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Good Afternoon Bogdan
I followed up with this client, sending her a calendar invite outside of the Amelia system and this also showed up with a time zone problem on her end (believe this confirms it is on their end and nothing with the Amelia system).
Please consider this ticket closed, thanks for your help.
Chad
Hi Chad,
Thank you for your feedback.
Hope that everything will work fine.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables