We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
In the Event Next Day Reminder notification there's a code snippet %event_cancel_url% that I would like to configure for use in the Event Booked email. When testing this the code gets sent as is in the email body. What needs to be configured so that the url is live?
Thanks,
William
HI William,
Thank you for your purchase.
Are you using the real appointments emails or you click on the Send test email button?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Bogdan,
This was a test email so perhaps that's the reason the url wasn't displayed. If that's the case, could you provide some direction as to what that url will be or where it is assigned and the process for users to cancel events. I'm in the dark on this.
Thanks,
William
Hello,
Just following up again to see if it's possible to get some direction on this. Please advise.
Thanks,
William
Hello William.
Yeah, if you simply tested the e-mail the cancellation URL is going to be sent as a placeholder. The cancellation URL is being generated at the same time a new appointment is created, and it is being associated to the customer, employee, service, time and date, so when you're cancelling a live appointment, it will send out a cancellation URL to the customer.
You can test this by creating a dummy customer with your e-mail address, and see how it behaves.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables