As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
I really like the concept of your plugin. However after purchasing, I am extremely frustrated that I can not connect a separate database. i have done everything in my power to try to connect my local MySQL database to wptables, but I can not. Can you please help me?
Thank You!
Hi Jon,
Thank you for your purchase.
Sorry for inconvenience,
These errors are common related with permissions of the user that you are using for connection to the database.
You can find a lot of different solutions for this issue on web and some of them:
https://stackoverflow.com/questions/20353402/access-denied-for-user-testlocalhost-using-password-yes-except-root-user
https://stackoverflow.com/questions/6445917/connect-failed-access-denied-for-user-rootlocalhost-using-password-yes
https://stackoverflow.com/questions/41645309/mysql-error-access-denied-for-user-rootlocalhost
https://stackoverflow.com/questions/8484722/access-denied-for-user-rootlocalhost-while-attempting-to-grant-privileges
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
I appreciate the response, I have been trying for almost 24 hrs now and am about to throw my mac out the window. Do you have a link of where I can cancel my subscription?
Thanks
Hi Jon,
Sorry to hear your frustration,
But issue that you experienced is not related with our plugin or settings in our plugin. Permissions for accessing to someone database need to be set on database server.
We're sorry to hear you do not want to use the tool after purchase.
You can cancel your subscription on our store website: https://store.tms-plugins.com/login
You will use credentials that you got when you purchase subscription for Amelia. When you log in you will see details about your subscription and also you will see cancel subscription button.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables