We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I really like the concept of your plugin. However after purchasing, I am extremely frustrated that I can not connect a separate database. i have done everything in my power to try to connect my local MySQL database to wptables, but I can not. Can you please help me?
Thank You!
Hi Jon,
Thank you for your purchase.
Sorry for inconvenience,
These errors are common related with permissions of the user that you are using for connection to the database.
You can find a lot of different solutions for this issue on web and some of them:
https://stackoverflow.com/questions/20353402/access-denied-for-user-testlocalhost-using-password-yes-except-root-user
https://stackoverflow.com/questions/6445917/connect-failed-access-denied-for-user-rootlocalhost-using-password-yes
https://stackoverflow.com/questions/41645309/mysql-error-access-denied-for-user-rootlocalhost
https://stackoverflow.com/questions/8484722/access-denied-for-user-rootlocalhost-while-attempting-to-grant-privileges
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
I appreciate the response, I have been trying for almost 24 hrs now and am about to throw my mac out the window. Do you have a link of where I can cancel my subscription?
Thanks
Hi Jon,
Sorry to hear your frustration,
But issue that you experienced is not related with our plugin or settings in our plugin. Permissions for accessing to someone database need to be set on database server.
We're sorry to hear you do not want to use the tool after purchase.
You can cancel your subscription on our store website: https://store.tms-plugins.com/login
You will use credentials that you got when you purchase subscription for Amelia. When you log in you will see details about your subscription and also you will see cancel subscription button.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables