HI 100trobertson,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

HI 100trobertson,

Unfortunately I can not login with these credentials below. ( attachment) 

Can you please check them.

Best regards.

Hi 100trobertson,

OK I noticed that you are using 1.5.1 version of our plugin,can you please update the plugin to 2.1 version?

You can update plugin from WordPress Plugins page (deleting the plugin and upload it again) or to update the plugin manually with FTP by following these steps:

1.) Download zip from this link

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate ameliabooking, and then activate it again.

7.) Clear server and browser cache (IMPORTANT if you are using caching plugin)

Please note that if you delete old version from WP-admin (by clicking “Delete” in the plugins page) you will not lose your data and settings because it is already saved in database.

Best regards.

Hi 100trobertson,

As I can see you installed the 1.0.7 version.

When you go to this link can you please tell me was that the right version you installed because it seems like you downloaded or installed the lower version.

Best regards.

Hi 100trobertson,

I do not have an access to your Envato account. You need to login to Envato account and then in Downloads section you should be able to download the latest version.

Best regards.

Hi 100trobertson

Sorry but I did not understand this "Where od i find my server address?"

Can you please explain me more?

Best regards.

Hi 100trobertson

Unfortunately we do not have phone line to call. But like I said you in the guide below to manually install the plugin , you just need to find path to your WordPress installation for your site.

If you have a hosting you can login to your account find the File Manager folder  and see that path where you can enter the plugins folder.

Best regards.