We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I tried to configure notifications with SMTP for a Gmail adress, but it doesn’t work. I don’t receive email. I fill out the fields with | smtp.gmail.com | 465 | SSL | my gmail adress and password | I also turned on the “Allow less secure apps” but no email is sent.
Do you have a solution ?
Hi vincentaudeval,
Thank you for your purchase.
Sorry for late response, we are not working on weekends.
In some cases, the hosting provider doesn't allow any other SMTP (like gmail) other than their own, but if you contacted the provider, and they say it looks good, then this is not that case.
We have had some issues with gmail set-up, and the workaround you used (installing WP Mail, and entering the gmail credentials) is actually what we are suggesting other users when this issue comes up. We haven't yet been able to exactly pin point why it happens for some customers, while others use it normally, but our team is involved in resolving this issue for one of the future releases.
Until then, you can keep using the WP mail plugin, and it should work fine.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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