Okay
  Public Ticket #2109463
confused
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  • Tim Wint started the conversation

    OK, I am confused. There is Envato, Codecanyon and TMS Plugins, all selling the same (i guess) product at different prices. Not sure how to go here. In the past I bought wpDataTables and ReportBuilder from Envato. I was able to update wpDataTables but it broke ReportBuilder. So, my question is do I have to purchase new wpDataTables and ReportBuilder both just to get things to work and to get some technical support? Currently, I have WordPress 5.2.2 running ShowMe theme, wpDataTables Version 2.6.1 , Report Builder Version 1.1.2 (deactivated because it breaks with the 2.6.1 wpDataTables installed). Even going back to wpDataTables 2.5.1 will not work now. Please advise

  •  472
    Isidora replied

    Hi Tim,
    Thank you for your interest in wpdatatables.

    Yes on all markets are the same plugins. Prices are different because on CodeCanyon you have lifetime license and on our website you have subscription. We are working on it and in next period you will be able to purchase lifetime license on our website as well cheaper than on Envato because we are moving from this market.

    About the updates from Envato you are still able to update your plugins on latest version from Envato because we are updating plugins there because of lot of users that are still have Envato license.

    You can check how you can download plugins from Envato on this link.

    You have issue with lower version of Report builder because from version 1.1.3 we update library that is used for normal functionality of Report builder.

    My suggestion is to download all our plugins with the latest versions that you purchase on Envato (you can find instructions on link above) and then to update plugins manually.(same procedure for Report builder)

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  • Tim Wint replied

    Excellent. It worked perfectly. Thanks!

  •  472
    Isidora replied

    Hi Tim,

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    You are welcome.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables