We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I purchased this because it said "Purchase now and get lifetime updates for free" but it's looking like I might get charged again in a year. I want to make sure this doesn't happen.
Hi Wendy,
Thank you for your purchase.
Unfortunately that is not lifetime license. We check your profile, and we can see that you purchase Basic subscription license. At the moment we don't have such option over our website(we have to update line that you send in attachment), but we are working on it and it will be available in next few months.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
It's stated in a few places on your site. That's the button I clicked to buy it. This is a bad way to do business, I've always had to honor what I put out there.
Thanks,
Wendy
Can you tell me how to access report builder? I didn't use it when I bought it, and now I'm hunting for my receipt and info, so I can install it. Thanks!