Hey everyone!

With the holiday season upon us, we want to share our upcoming working hours:

After that, we’ll return to our regular schedule and assist you as quickly as possible.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards and happy holidays!

TMS

Okay
  Public Ticket #2096573
Email notification format not working
Closed

Comments

  • juan pablo loaiza started the conversation
    July 28, 2019 at 2:31pm

    Hello, I created an email notification with an image centered, some text smaller and others bigger... also a button image centered with a link, all shows great on the admin side, but when I send the test email, I get the same information, but without any format.

    any ideas how I can make this work? because I have the HTML of the email, but there is no place to put it...

    Thanks.

  •  2,572
    Aleksandar replied
    July 30, 2019 at 8:36am

    Hello juan pablo loaiza.

    Thanks for pointing that out to us.

    I have just tested the notifications, and can confirm that gmail, yahoo and outlook are showing the same behavior. 

    One of our developers has been working on debugging the issue, and I believe we found the resolution. Would you like us to send you the file you need to paste over in the code, or would you like us to do it?

    If you'd like us to do it, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Sorry for the inconvenience.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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