We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I hope this is the right place to send my concerns. I love working with wpdt but trough our SEO Tools we realised that we have a empty heading on every site with a table / chart.
We investigated further, there seems to be a hidden Pop-Up on every Site, which asks us if we are sure we want to delete something (image is in the attachments).
I'm confused why these things get created on every site with a table / chart, especially because we turned off pretty much everything you can turn off in the settings.
I extracted the code containing the elements i talk about. Is there a way we can get rid off them?
With best regards
Eric Wenzke
Hello Eric.
Thank you for your purchase.
The issue you're describing has already been reported to us about a week ago, and our developers are aware of it. They will be looking into resolving it for one of our future updates, but I cannot say how long it will take. The code of the plugin will probably have to be changed, as we were unable to help the other customer who reported it.
I apologize for the inconvenience, but since you reported it again fairly soon after the last report, the issue is probably going to be "bumped up" in the "to-do" list, so I'm hoping it'll be resolved fast enough.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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