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  Public Ticket #2088770
Refunding Appointment
Closed

Comments

  • crackalackmusic started the conversation

    How do I refund someone's appointment?

  •  682
    Bogdan replied

    Hi crackalackmusic,
    Thank you for your purchase.


    If the appointment is paid via PayPal or Stripe in your account there should be an option to setup the refund.

    If the payment is on site then you will need manually to return the money to your customers.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • crackalackmusic replied

    They paid stripe. There isn't an option on the backend. Are you saying do refund on stripe website or backend of amelia?

  •  682
    Bogdan replied

    HI crackalackmusic,

    If the payment is PayPal or Stripe in this case, then the refund must be done within those applications, so you will need to log in to Stripe account and give them refund from there. Unfortunately there is no option to do the refund if using these payments through our plugin.

    So an answer will be refund on stripe website.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net