We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
any of our new customers need to complete a specific form before they can start using our services. does Amelia have a way to identify a "first-time customer" and then trigger an event e.g. sending a "first-time customer" email that includes a link to our mandatory form?
Hi Robert,
Thank you for your interest in our plugin.
That is not possible unfortunately.
thank you! will probably still buy the plugin
Hi Nevena,
I purchased the basic package of Amelia, but WordPress is not recognizing that I have the full version of the plugin. I can't even add a new service! Any advice?
thank you!
Hello Robert.
Thank you for your purchase.
You need to deactivate and delete the Lite version, and then install the full version with the .zip file you downloaded from our store, or from the e-mail you received after purchase.
The plugin doesn't yet auto-update if you simply enter the purchase code in the Lite version. We're working on that, but at the time being, you need to delete Lite, and then install the full version.
Please let me know if this helped.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It worked! xcellent! thnk you
You're welcome Robert.
Glad I could help.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables