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  Public Ticket #2087857
Spinning / Backend Errors; Missing Services
Closed

Comments

  • ejincollective started the conversation

    Hello,

    Yesterday the plugin was working fine.  Sometime last night the plugin stopped loading on the scheduler page. When we looked on the backend we saw that the services had been deleted. However, they are still visible under "Employee->Assigned Services".

    One of the employees won't load on the backend. When we look at the console log, we see this error. "message: "Invalid key 11."

    We've noticed an increase in user errors since 2.0.0.  We want to know if there's an option to downgrade to 1.5.

    Please advise on how we should proceed. 

    Login for the website is below. 

    John

    Attached files:  Screen Shot 2019-07-20 at 11.36.08 AM.png
      Screen Shot 2019-07-20 at 11.35.43 AM.png
      Screen Shot 2019-07-20 at 11.36.25 AM.png

  •   ejincollective replied privately
  •  682
    Bogdan replied

    Hi John,
    Thank you for your purchase.

    Sorry for late response, we are not working on weekends.

    This can happen when some services, or maybe even some locations and appointments related to that employee were deleted.

    Can you please tell me did you delete something in the meantime?

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • ejincollective replied

    Bogdan,

    We deleted an event labeled "Test". We had used it in the beginning to test how the system would work.  Would adding it back in fix the problem?

    Thanks,

    John 

  •  682
    Bogdan replied

    Hi John,

    Probably that event had some relation with employee and now it is deleted and the tables in database can not properly show the necessary information

    Ok I will need to install one free plugin to access your database (if that is ok with you )on your site, once I finish it I will let you know.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net