Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2083348
Customers not being created
Closed

Comments

  • Pawel started the conversation
    July 16, 2019 at 9:42pm

    Dear Colleagues,

    In the roles settings of Amelia I did check for the system to automatically create users.


    Unfortunately that is not happening. When a new user does book an event (not appointment) and pays for it via woocommerce the slot is taken by given user but no user is created in the system.


    Can you please help with that?


    Kind regards,

    Pawel

  •  472
    Isidora replied
    July 17, 2019 at 9:40am

    Hi Pawel,
    Thank you for your purchase.

    Can you please tell me did you book this event as logged in user(Administrator)?

    If that is true then that is normal behavioral because you are already created in database as Administrator role in Amelia. So please try to open your booking page in Incognito mode of the browser(means that you are not logged in) and then use some new test email that you will use for booking this event.

    Then it will be created customer in Amelia and also user in WordPress Users with Amelia customer role and if you choose create account in WooCommerce payment processing after booking then in WordPress users table will be added as well role Customer from WooCommerce.

    Best regards.

    Kind Regards, 

    Isidora Markovic

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