As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2077543
Purchased Upgrade & have no access
Closed

Comments

  • jenncaputo started the conversation

    Your email never came through [email protected]. I sent an email three days ago and a second one yesterday.  I have purchased the $59 upgrade and it's quite frustrating to say the least, that my business is being put on  hold due to your lack of customer support.

    Please email me at both addresses: [email protected] and [email protected]

    A prompt reply at this point would be appreciated or I'll be canceling payment to you and going with an different company. Thank you.

  • [deleted] replied

    Hi Jenncaputo,

    Thank you for choosing Amelia. Sorry for any inconvenience. 

    Please check your spam folder, and we will check and resend the email shortly.

    Where did you send an email?

  • [deleted] replied

    Hi Jenncaputo,

    When did you buy the license? We have just check and non of your emails are in our base of purchased licenses.

    Thanks.