We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2073225
How Amelia works
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Comments

  • Mo started the conversation
    July 8, 2019 at 2:11pm

    Hello,

    I wanted to buy the Amelia plugin but had few questions please:

    1) How do change the time format in the calendar removing the am/pm and putting the full time 13:00 - 14:00, 21:00 -22:00 etc?

    2) How can you make members (people who want to be members of our company) pay a cheaper price for one service?

    3) My client website is in french, can Amelia change its language to French?

    4) While testing it I have noticed that client can only select one 1h time slot per booking. How can I allow client to select multiple 1h slots in one booking?


    Thanks

  •  2,576
    Aleksandar replied
    July 8, 2019 at 8:38pm

    Hello Mo.

    Thank you for your interest in our plugin.

    1. Amelia doesn't actually have time/date settings in the plugin, so everything is being pulled directly from WordPress. You would need to change the format in WP settings, and Amelia would simply use that.

    2. The best way of doing that at this moment would be to provide some discount coupons to those people. You can have one coupon which can be used only a certain amount of time (set by you), or create a number of one-time usage coupons, and provide them to the members.

    3. Yes, of course. All manually entered strings would have to be manually translated, though, if you're not using a multi-language plugin, but everything else can be translated using either POEdit or Loco Translate.

    4. Multiple time slots is not yet a feature, unfortunately, but it will be pretty soon. I cannot tell you when it will be implemented, but we have it in our "to-do" list.

    If you have any further questions, or issues, please feel free to ask, and we'll gladly help.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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