We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We build your plug-in into the website of a client. At the moment we are struggling with the Google Maps API key. Can you guys tell me what the specifics are for the API key. (Which API's does Amelia need?)
Right now, we granted access to as well the Javascript API (Maps) and the Static API but it seems like the plug-in can't get access. So, is there any need for another API which I haven't tried at the moment?
Thanks in advance!
Kind regards,
Arjan Roos
Hello Arjan.
We have had a bug related to Google Maps API in the previous version of Amelia (2.0), but it should have been resolved with v.2.0.1.
Can you tell me which version are you using, and if you're using version 2.0 or less, could you please update it to the latest version and try again?
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Arjan.
You probably need the Geolocation API.
Did you add your billing account? You can read more about this here.
Please try this and let me know.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
I just managed to fix the problem. When I searched trough the errors from Google Cloud, I stumbled uppon a slug in the error address. It said 'places-backed'. So, I guessed that had to be the problem.
Probably a good thing to place on the webiste in the FAQ section is the API's needed to let Amelia perform well. In the end I'm using the following API's:
- Maps Javascript API
- Maps Static API
- Maps Places API
The rest was not requested by the website.
Thanks for helping and maybe the above will help the other users, integrators as well :-)
Arjan
Hey Arjan
Thanks so much for sharing this with us. It will definitely be of help for us, and our other customers.
If you encounter any other issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables