We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm setting the notifications on Amelia, and I thought that someone can cancel an appointment through the link provided by %appointment_cancel_url%.
But that shows nothing. Can you tell me how to use it?
Thanks
Hi Yannis,
Thank you for your purchase.
I suppose that you test it with test email, where this placeholder is not working, because for it you need real customer data. Test emails are just for checking are your email are sent.
Can you tell me did you try to book some appointment with some test customer data?
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Just tried with customer data and everything is fine.
Thanks for your answer.
Hi Yannis,
You are welcome.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
If i can cancle an appointment with %appointment_cancel_url%
Can i release an appointment with a shortcode too?
Hello Sebastian
Thank you for reaching out to us again.
Can you please explain what you mean by "release an appointment"?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Sorry, somehow I don't quite understand the system. Is it possible to use the employee calendars with Amelia without the employees having to log into Wordpress?
I'm mainly interested in the possibility of customers scheduling an appointment via the website and the employee being able to accept or cancel the appointment via Outlook.
Is that possible?
Hey Sebastian
Employees don't need to be logged into WordPress.
Once you (as an admin) create an employee, you can create and configure the front-end employee panel where they can log in, and configure their schedule and manage their appointments.
Make sure to enable all features you need for them in Amelia Settings/Roles/Employee.
For outlook integration, please take a look at this page.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you very much for your information.
This still means that employees have to maintain the area in Wordpress. This means that they also need access to the Wordpress area and cannot organise everything via the Outlook calendar, e.g. cancel links or release links.
Click on links so that the appointment is automatically confirmed or cancelled.
Not exactly, Sebastian.
Front-end employee panel is not related to the back-end (dashboard) of your WordPress site.
The only thing you need to do is create a page with [ameliaemployeepanel], and add the URL of that page to Amelia Settings/Roles/Employee.
After that, your employees can manage their services, profile and appointments from that page, without ever logging into WordPress.
You are correct about Outlook - they can't confirm, cancel, edit or update any info through that integration, bu they are able to link their employee profile with their Outlook Calendar.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables