We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Guys,
When client book an appointment on my website he gets invitation to google calendar, there is no confirmation email. As a website administrator I get a confirmation email instantly.
My settings I fine I guess, It was working fine a while ago.
Could you please check why confirmation emails aren't delivered? Also please check cancelation link on boot sides.
Please not my settings are fine, it was working good just recently something has broken. I have updated version of amelia.
Thank you,
Hi 30Flux,
Thank you for your purchase.
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Can you please tell me who is not receiving email notification your employee or customers, so we can investigate?
Also, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
I was checking it on my own and actually I got confirmation email as a client but it took like 4 hours to deliver it. Maybe it is a server problem?
Also I was checking on my own cancelation links and in some cases I could not delete appointment ...
On my side, as administrator Im getting exactly the same confirmation email as my clients but cancelation link doesn't work at all, I even cant click it. Is it normal behavior or it can be fixed?
Thanks for your help.
Hi Piotr,
We suppose that is server issue, because we are just using PHP mail function for this functionality that you choose for mail service.
If you are using cancellation link for employee notification, then it is normal behavioral(they are not working), because this option is made only for customers.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
All right, thanks.
Hi Piotr,
You are welcome.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables