We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2063560
It seems you don't have a valid purchase of Amelia
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Comments

  •  1
    mihlashes started the conversation
    June 28, 2019 at 3:06pm

    Une nouvelle version pour Amelia est disponible. Afficher les détails de la version 2.0.1. La mise à jour automatique n’est pas disponible pour cette extension. To receive automatic updates license activation is required. Please visit settings to activate Amelia.

    When I put my purchase code, it said : "It's expired or invalid". So I cannot update my Amelia plugin.

    Also I doesn't work with Activation by Envato. It said, "It seems that your purchase code is expired".

    What's the problem? What do I have to do?

    My purchase code should valid (purchased 2019-02-26)

    Thanks

  •  472
    Isidora replied
    July 1, 2019 at 8:30am

    Hi mihlashes,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    I see you bought the plugin on Envato. In order to activate it, you need to leave the "Purchase code" field blank, and just click on the "ACTIVATE WITH ENVATO" button. It'll take you to the login page, and activate the plugin.(you need to be login on Envato)

    Upon activation, you still won't be able to update it right away, simply because WordPress is doing these activation checks a few times a day - it's not an automated process. So, if you're able to activate it, but unable to update it, just wait a few hours and try again.

    On the other hand, you can always update the plugin manually by following these steps:

    1. Download zip from this link

    2. Use FTP to open /your_wordpress_folder/wp-content/plugins

    3. Delete existing ameliabooking folder.

    4. Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5. Go to WP-admin panel, open Plugins section.

    6. Deactivate Amelia, and then activate it again.

    7. Clear server and browser cache

    Best regards.

    Kind Regards, 

    Isidora Markovic

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