Hi Brendan,
Thank you for your purchase.

Probably the server throws error 500.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

Hi Brendan,

Yes I can see now the error 500

Also I noticed that you are using the 1.5.1 version and that version had some issues.

Can you please update the plugin to latest version

You need to download premium version form email that you get when you make this purchase. Also, you receive email with credentials for our store https://store.tms-plugins.com/login where you can download premium version.

My suggestion is to update the plugin manually by following these steps:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate Amelia Plugin, and then activate it again.

7.) Clear server and browser cache

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If you are using hosting where you are not allowed to your FTP  then follow those instructions:

1.) Download zip from our store or from email that you receive when you make purchase

2.) Delete Amelia plugin from WordPress Plugins page

3) Click on Add new on Plugins page

4) Click on Upload plugin on Plugins page

5.) Choose previously downloaded ameliabooking zip file

6.) When uploading is done, please Activate Amelia plugin

7.) Clear server and browser cache.

Please note that our plugin have size around 6 MB so if yo are not able to upload plugin through WordPress plugins page, then you need to increase 

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Best regards.

HI Brendan,

Both methods will not delete the currently created configuration, like services employees etc.

Best regards.

Hi Brendan,

Is it ok for you , that I login to your site install one plugin so I can access the database and investigate there?

Best regards.

Hi Brendan

OK after investigation I found that Foreign keys(relation with tables) are not created when you install plugin at first place. This is important because all entities(employees, services, categories, locations...) should be connected with foreign keys, because when you delete something it will be deleted all relation in other table. I don't know if you deleted something but I will update your database with all necessary foreign keys and everything should work fine.

This foreign keys are created only once, so you don't have to worry about this in the future when I finish.

Best regards.

Hi Brandan,

Just to let you know I am still configuring this, not want to rush because the relations between the IDs of the employees, services etc must remain connected.

I will let you know once I am done.

Best regards.

HI Brandan,

Done, can you please check now and tell me is everything fine?

Best regards.